Effective December 3, 2020
Why do you have to provide my contact details when I visit businesses/venues?
Your Check-In is being recorded to support public health efforts to reduce the risk of an uncontrolled COVID-19 outbreak in WA.
The WA Government is requiring particular businesses to record the contact details of each person who attends their premises. This will help the Department of Health to quickly and easily contact people who may have been in the same location, at the same time, as a person who tests positive to COVID-19 (this is the process known as contact tracing).
What information will businesses be collecting?
We will only collect your name and contact number on a paper form in the event you do not have access to or choose to not use the SafeWA App.
What about people who don’t have a smartphone?
Will have the option of providing their contact details on a paper-based contact register when they arrive at the venue/premises.
If I have the Federal Government’s COVID Safe app, do I still have to sign the contact register or scan a QR code?
Yes, you will. The contact register is a separate data repository for the Western Australian State Government and the SafeWA app uses different technology than that used by the Australian Government’s COVID Safe app.
Refusal of entry to guests who refuse to provide contact details
Businesses are legally obliged to maintain a Contact Register that meets the definition as described by the State Government. Businesses failing to meet this requirement risk penalties and fines. Individuals also risk penalties and fines. The State Government has also instructed businesses to exercise their legal right to refuse entry to individuals who refuse to provide their contact details.
Penalties / Fines relating to businesses who do not keep a contact register and guests who provide false information
Businesses that put the community at risk in this way risk penalties under the Emergency Management Act 2005, including a fine of up to $50,000 for an individual and $250,000 for a body corporate, or 12 months imprisonment. Infringement notices can also be issued. Individual patrons will also face penalties for providing false information in connection with the provision of contact details (individuals).
Who developed the app?
The SafeWA app was developed exclusively for the WA Health Department (or WA State Government). It is provided at no cost to venue operators and the public.
What happens to my personal data?
SafeWA app: Records collected through the SafeWA app are encrypted and stored securely by the WA Government’s service provider. Only authorised WA Health personnel involved in contact tracing will have access to the information if a positive COVID-19 case is detected.
Data will only be kept for a maximum of 28 days and will not be available to the service provider, other government entities nor third party marketing agencies, otherwise disclosed except as permitted or required by law.
Paper-based Forms: Businesses that record patrons’ contact details on a paper-based form are required to store the registers in a secure and confidential way and must not use the information for any other purpose than providing it to an Authorised Officer if requested. Adventure World will store paper-based details in a secure and confidential location that is accessible only to key personnel. After the 28-day holding period has expired, forms will be securely destroyed.
I don't wish to follow the mandatory Check-In requirement and would like a refund:
Mandatory Check-In is a Government directive and cannot be overwritten by any business or venue.
Adventure World does not offer refunds for purchases or memberships for any claim, losses or damages including where: (1) you have changed your mind; or (2) you are unable to use your tickets or memberships for any reason outside of the control of Adventure World, including (but not limited to) as a result of Adventure World closing in response to government restrictions, or a cause independent of human control.
Adventure World will not be extending refunds, credits or revalidations to ticket holders not willing to meet the State Government’s mandatory Check-In requirement.
Are 15 years and under required to Check-In?
No. Any children 15 years or under do not need to register their details.
Will other guests see my personal information on the hard copy forms?
No, each family is provided their own individual form, which is then stored securely.
I’m a member, you already have my details, why do I need to use SafeWA or a Hard Copy Form to Check-In?
The data stored on the Adventure World Membership System does not meet the requirements of the State Government’s Contact Register for ALL individual Members. As such, conducting a separate check-in is essential for all members, in order to meet the State Governments mandatory requirements. The contact register is a separate data repository and is different to the booking systems used by many WA Venues.
Watch the video below to learn how to Download, Sign Up & use the SafeWA App