Adventure World was last night awarded the Australian Institute of Management (AIM) Pinnacle Award for Customer Service Excellence at Crown Perth, acknowledging the theme park’s outstanding results, leadership, and commitment to excellence in customer service.
This latest accolade comes immediately off the back of Adventure World being awarded the Training Initiative Award in October for the third year running and thereby qualifying for induction into the Hall of Fame at the AHA – AON Hotel and Hospitality Awards for Excellence.
Adventure World were also finalists in the WA Perth Airport Tourism awards and based on Trip Advisor ratings for the past two seasons, has been the highest rated major Theme Park or Water Park in all of Australia*
Mark Shaw, Adventure World CEO, stated that it was an honour for the park to be judged as a leader across all industry in WA.
“Delivering a consistent and high quality guest service experience is something we are all passionate about at Adventure World. We believe the hard working people of WA deserve to be welcomed by warm, attentive and engaging staff every time” Mr Shaw sai
“We generally recruit about 1 in 7 attendees to our auditions and interviews which means we can hand pick the really lovely high energy people, the kind of people who get a kick out of seeing others having a fantastic day out. Team members receive approximately 30 hours of training and inductions followed by on the spot coaching. Positive behaviours are rewarded with strong recognition programs. We also actively engage and empower every team member to take ownership of our common purpose to ‘create happiness and magical memories’ for our guests."
The accolades come at a time when the park is preparing to launch its newest attraction – “Cirque Extreme!” a high adrenaline 30 minute** show under the big top, with 2 free show’s daily*** for guests to enjoy, kicking off on 18th December through to the end of the summer school holidays. Work is also quietly progressing in the background on the secret $7.5m “Mi3” world class attraction coming next September.
To keep up to date with the latest news and offers, visit adventureworld.net.au or connect via @adventureworldperth.
*Based on the % of 4 and 5 star reviews bench marked versus a competitor set of Dreamworld, Movie World, Sea World and Jamberoo Action Park.
** times are approximate
*** Closed Mondays.